The whole experience was uncomfortable, we were watched every second of being in there. The staff didn't take their eyes of us and heard them mocking us without mistake from the bar. Unprofessional not to mention upsetting as this was our last event of school, clearly couldn't wait for us to leave.
When leaving there was no thank you for coming, no help in taking decorations down or carrying them all outside and staff just stood and watched us. Such a shame as this place is beautiful but let down by customer service. Would not recommend for functions. Firstly yes i can imagine you probably did struggle to find a venue as most are reluctant to take bookings for under age groups due to the levels of supervision that are required for such groups, i decided that i would allow you to hold your prom meal here as i have had dealings with Castle School myself personally and thought it would nice to give something back as such but as a result of the difficulties surrounding certain members of your groups behavior on that evening i have made a decision to not permit such events again and i will be contacting the school directly to inform them of this decision.
In response to your claims which are slightly inaccurate everything was explained very clearly when the initial enquiry was made by the first person who was allocated the task of arranging your prom. In the first email sent i stated very clearly the stipulations around you having to vacate by I enquired about room decoration and was told you would be doing this yourselves, the young lady agreed to all of the above and confirmed the booking stating she would drop off the deposit to secure the date, a couple of weeks later she emailed again to change the date and again assured the deposit would be dropped off but this was not received by us until the task of arranging your prom was passed to another person.
There were several emails passed back and fore surrounding the subject of the menu and all were very vague on your part as to what you required so i suggested that you put forward some ideas for us to work with but again you were not very forthcoming with this information. At no point were you patronized by my staff or made to feel unwelcome and when you visited to discuss the menu you were greeted and shown the function room by the duty manager.
All emails were passed to my operations manager in my unfortunate absence and dealt with accordingly but as i am sure you can appreciate we are entering the season and are extremely busy but all emails are dealt with in a timely manner but not always on the same day if we have events such as weddings and tour groups as we did that week.
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You were closely monitored during your time here as there were concerns raised about your behavior something i am more than willing to discuss with you directly should you wish to contact myself. We booked a room at lamphey to have our leavers prom at, it wasn't easy as we didn't get replies from our emails and ended up having to actually go in to Lamphey Court and book it. We had to decorate the table ourselves and drinks weren't included.
One of the staff members that were working on the night of our prom, was constantly making comments, looking unimpressed and giving us dirty looks. It made many of us feel uncomfortable and judged, and it sort of ruined our night. Apart from all of that, the food was very nice. Took an offer through Secret Escapes for accommodation and evening meal. The hotel is not on a main road best to approach from Pembroke but is approached via a beautiful private road going past the ruins of Lamphey Palace.
The inclusive leisure facilities are first class, large gym with a separate movement studio, large pool heated to a nice temperature, a hot tub, sauna a steam room. There is also a spa. Breakfast was a pleasure as was the evening meal on the second night. Pembroke, Freshwater West and Angle to the west. Carew Castle to the north. Manorbier, Skrinkle Haven, Tenby and Saundersfoot to the east. Looking forward to a return visit. We stayed at this lovely inn while on a tour of Wales. The setting was exquisite, the manor house itself beautiful, and the food quite good.
The coffee — always important for me — excellent. The staff was helpful and friendly. Frankly it did not feel like a chain hotel! All Best western hotels are privately owned so we are able to maintain our uniqueness whilst also belonging to the BW brand. This hotel is located in a very scenic area.
Bit old building, but well maintained. Good sized family rooms and facilities. Swimming pool, spa and gym were very relaxing.
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Breakfast was of good quality and the staff were excellent. Lovely hotel with comfortable rooms and excellent staff. Plenty to see in the area. We did not use the pool but it looked very nice and spa treatments were available. Excellent weekend break. The food was good but the menu was the same on both nights we spent there but still a reasonable choice.
We would definitely go there again. Hum, incredibly hot, windows don't open, cleaning crew below par one day did not clean so requested to take away trash, dirty dishes left outside door with note and to leave extra toilet paper-which they did not leave. One other day they did not clean bath or replace towels on floor.
Helped with bags to room, served luch, served room service, got a fan, replaced toilet paper Thanks Rob, without you it would have been very disappointing! Make him employee training supervisor! Outstanding location, you will be delighted with some much available locally.
Staff are wonderfully friendly and professional, food is sourced locally so tasty. Rooms and facilities are great and relaxing. We loved our stay here, the hotel is in a great location , easy drive to loads of beaches and costal walks etc. Check out some of the beaches to the far west of the hotel Angle, Freshwater west all drivable in 15 mins and peaceful but really nice.
Hotel room was great - very traditional style but spotless. Beds comfy and a good nights sleep had. Shower was a bit weak other than that great! Breakfast was excellent, freshly cooked and perfect size. Also Buffet selection was great. Staff very friendly and helpful at breakfast. Spa was lovely too - quiet, clean and great facilities.
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Relaxed atmosphere helped by the really nice staff. All the staff we spoke to we're more than welcoming and helpful. Will be staying again if I'm in the area. We stayed here as part of a group and although the guide rang ahead 40 minutes out our room in the annex was freezing I had to walk over- no one answered the phone- and the heater was then turned on.
No apology. The water pressure is so bad that it takes 10 minutes for the toilet tank to refill so showering is no pleasure. Forget filling the bath I didn't attempt it but I was only here for one night so didn't have time to wait. Dirty rug, worn out settee, rust and mould in bathroom.. Couldn't wait to leave. My friends and I stayed here in May in a studio room in the Courtyard.
The room was a really good size with a double bed in the main room and two singles in a smaller room to the side. I agree the decor is a bit dated but the room was very comfortable and clean. The only issue was we couldn't turn the radiator off! I found all the reception staff to be very friendly and helpful, the bar not so much but there was a function on the Saturday so busy but still we should all be treated equally, also the actual bar is very small for the size of the hotel.
Spa facilities were a bit disappointing, changing rooms very small and jacuzzi was quite cold.
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The views from the hotel are beautiful and it's only about a twenty minute car drive to Tenby. I slept really well and breakfast had a really good choice of both cooked and continental. We received excellent service, all staff were very polite and attentive. Coffee was good too - smiley face.
There is room for improvement but overall I very much enjoyed my stay and looking to book a return visit. Excellent hotel with very friendly staff who aim to please. Also it's great having the spa, lovely pool. I would certainly recommend this hotel. Very average.
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Expensive but dated accommodation. Patchy and amateur service. Average food. On the positive side, this is a well located and characterful hotel, with attractive grounds, views and a good spa and pool.
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However, experienced in the round, whilst this is pitched as a four star hotel, it suffers from patchy customer service and the accommodation in the stable block where we stayed is very dated and needs a refurb. With a little investment, a new manager to offer strong leadership and a new chef this place could be really good. However, it is very expensive for what it currently offers We ate breakfast and evening dinner in the restaurant twice during our stay and we found service to be very patchy and amateur and the food very average for the price.